Magento Support Services

Need Magento support for security patches, extension conflicts, bug fixes and version upgrades? We patch and upgrade Magento 2 and Adobe Commerce stores, fix extension and ERP integration issues, speed up slow pages and help you plan a move to Shopify if and when you decide to.

Book a Discovery Call Our Work

16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

7 weeks

To upgrade Justrite's four brand sites to Magento 2.4.8

We upgraded all four Justrite brand sites to Magento 2.4.8 in about 7 weeks.

1 hour

Reply time on a P1 issue

A P1 issue, such as orders failing at checkout, gets a reply within 1 hour and a fix target of 4 hours. We offer on-call cover outside business hours for enterprise clients.

PCI DSS 4.0

Requirements for scripts on your payment pages since March 2025

PCI DSS 4.0 requires stores to keep an inventory of the scripts on payment pages and monitor them for changes, starting March 31, 2025. As part of support, we keep your checkout scripts working through each security patch and version upgrade.

40

Custom modules carried through a Magento 2.4.8 upgrade

We upgraded Tormach's Magento store from 2.4.5 to 2.4.8 on PHP 8.3, with about 40 custom modules and 25 patches, and retested their Acumatica ERP integration end to end.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence and optimized our B2B operations."

Joe Prebich, Vice President of Marketing, Benchmade

What our Magento support covers

Our Magento support is a monthly retainer for Magento Open Source and Adobe Commerce stores. We spend your monthly hours on the work below.

Security patches and version upgrades
Site speed optimization
Extension conflict resolution
ERP and third-party integrations
Technical SEO and infrastructure
Adobe Commerce Cloud and AWS DevOps
Paid ads, CRO and email marketing when you want to grow sales

Compared on	Shero Commerce	Adobe Commerce Support	A freelance Magento developer	An in-house Magento developer
Security patch deadlines	We plan your upgrade before support ends. 2.4.6 standard support ended August 11, 2026, and 2.4.7 ends May 31, 2027.	Patches and fixes for supported versions	Applies patches when you ask	Has to track Adobe's dates on top of their daily work
Third-party extension clashes	We fix clashes between extensions and your custom code	Covers core platform issues; extension code is your responsibility	Good if they know that extension	Knows your setup best
Peak season load	We handle Adobe Commerce Cloud and AWS DevOps	Infrastructure help on Commerce Cloud plans	One person on call at peak	On hand, unless they are on vacation
Integrations after a patch	We retest your ERP, payment and shipping integrations after each patch	Outside its scope	Retested if it is in the brief	Retested between other tasks
How you pay	A code audit of your store, then a proposal. Support on a monthly retainer.	Part of an Adobe Commerce license; Open Source has none	Hourly	Salary and benefits

Shero Commerce

Security patch deadlines We plan your upgrade before support ends. 2.4.6 standard support ended August 11, 2026, and 2.4.7 ends May 31, 2027.

Third-party extension clashes We fix clashes between extensions and your custom code

Peak season load We handle Adobe Commerce Cloud and AWS DevOps

Integrations after a patch We retest your ERP, payment and shipping integrations after each patch

How you pay A code audit of your store, then a proposal. Support on a monthly retainer.

Compared with

Adobe Commerce Support

Security patch deadlines Patches and fixes for supported versions

Third-party extension clashes Covers core platform issues; extension code is your responsibility

Peak season load Infrastructure help on Commerce Cloud plans

Integrations after a patch Outside its scope

How you pay Part of an Adobe Commerce license; Open Source has none

A freelance Magento developer

Security patch deadlines Applies patches when you ask

Third-party extension clashes Good if they know that extension

Peak season load One person on call at peak

Integrations after a patch Retested if it is in the brief

How you pay Hourly

An in-house Magento developer

Security patch deadlines Has to track Adobe's dates on top of their daily work

Third-party extension clashes Knows your setup best

Peak season load On hand, unless they are on vacation

Integrations after a patch Retested between other tasks

How you pay Salary and benefits

01

We test every security patch against your checkout

We apply each Adobe security patch on staging first and test your checkout before it goes live. For Benchmade's B2B dealer portal on Adobe Commerce, we developed a custom Content Security Policy module so checkout kept working after the 2.4.5-p11 patch.

02

You get the same developers every month

They handle your monthly patches and your urgent fixes. When something breaks, they already know your custom modules, extensions and integrations, so they can start on the fix straight away.

03

B2B support for company accounts, pricing and ERP syncs

We maintain Adobe Commerce B2B company accounts, customer pricing and the custom modules that connect your store to your ERP. We also do Shopify B2B development for merchants on Shopify.

04

Version upgrades planned around your custom code

Before an upgrade starts, we check every custom module, extension and integration against the target version. After the upgrade we retest your checkout and ERP integration before the new version goes live.

05

Honest advice on whether to stay on Magento or move to Shopify

We support both platforms, so we tell you plainly when a move to Shopify makes commercial sense. If you decide to move, replatforming to Shopify is its own project.

06

An account manager who advocates for you

Your account manager makes sure the team works on your priorities first and keeps everyone on the same page. Your account manager is not billed to you.

Coffee

+41%conversion rate after Amazon Pay went live on their Magento 2 store

+10%revenue, same period

Coffee Bean DirectMagento

Industrial safety

4 to 1brand stores unified into one Magento multi-store with a shared cart

2.4.8Magento upgrade across the brand sites in about 7 weeks

JustriteMagento

Read the case study

Food manufacturing

Deacomwebsite and Goldbelly marketplace orders sent to the ERP automatically, with no hand entry

BigCommercestore moved from WooCommerce to BigCommerce

Vienna BeefBigCommerce

Read the case study

Backup Camera Systems

Camera Source

Camera Source, a Wisconsin-based manufacturer of backup camera systems for automotive, agricultural, and commercial use, built a loyal D2C and B2B customer base over 15+ years. Outgrowing a self-hosted Magento setup, the brand partnered with Shero to migrate to Shopify, delivering a native B2B dealer portal, a custom Vehicle Fitment Search, and a faster, more flexible storefront for retail customers and dealers alike.

Camera Source

Tattoo and Piercing Supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures

Movie Theaters

Regal Cinemas

One of the largest cinema chains in the US, Regal Cinemas, partnered with Shero to migrate from Magento to Shopify, building a 100%Credit-based checkout logic replicated in a custom Shopify app, loyalty reward redemption, Vista Cloud integration, and automated corporate gifting workflows across two distinct eCommerce platforms. As a result, they achieved over 40% faster page load time.

Regal Cinemas

Drums and Percussion

Memphis Drum Shop

Memphis Drum Shop sells drums, cymbals, and percussion instruments. To cut costs and modernize their platform, they moved from Magento to Shopify with Shero, with a CounterPoint ERP integration through iPaaS and 3 custom browsing features. Average session duration rose 22% after launch.

Memphis Drum Shop

When moving to Shopify makes sense

We still support Magento, BigCommerce and WordPress stores. When the cost of staying gets too high, we plan the move with you.

Total cost
Hosting, extensions and developer hours compared with Shopify.
Security
Patches and upgrades kept current until you move.
Data
Product and customer data cleaned up now, so a later move takes less time.
Migration path
A plan for when and how to move, if it makes sense.

Every Magento support plan starts with a code audit. Let's talk about your store.

Ask about a code audit

01

First call
You tell us about your store and the problems you want fixed.
02

Code audit
We audit your Magento or Adobe Commerce code, custom modules, extensions, integrations and security patch level before we change anything.
03

Proposal
We send a proposal with the monthly retainer and the hours your store needs.
04

Onboarding and stabilizing
After you sign, we take over your store, apply any missing security patches and fix known module conflicts.
05

Monthly work and report
Each month we apply updates and add new features, then send a report on what we did, what we found and next month's roadmap.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

01

How much does Magento support cost?

02

Do you support Magento 1 as well as Magento 2?

03

Can you support a heavily customized Magento codebase?

04

Can you support our Magento store alongside our in-house developers?

05

What happens on the first call about Magento support, and what should I bring?

06

What do I get after the first call about Magento support?

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

CAS Corporation

"Working with Shero has been an absolute pleasure. Putting together and maintaining a website can be a daunting task. Shero has been able to simplify the process for us so that we can focus on the important tasks. Shero’s team is knowledgeable, friendly, and easy to work with… and that helps us as a combined team put together a website that does what we need!"

Tom McNally

GM / CAS Corporation

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements. We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for. They are a terrific partner to work with. Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email

[email protected]

Locations

New York • London • Helsinki • Tirana

Magento Support Services

What our Magento support covers