OMS integration

When order routing, split shipments, and fulfilment logic live in an OMS that is not connected to Shopify, you get manual processing, delayed fulfilment, and reporting that never reconciles. Shero has built OMS integrations for high-volume and B2B brands, connecting Shopify to order management platforms so routing decisions, inventory allocation, and order status flow automatically in both directions.

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Logo STX
Painful Pleasures Logo
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Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

40+

OMS and order routing integrations delivered

Across B2B manufacturers, DTC brands, and hybrid operations with multi-location fulfilment, order splitting, and channel-specific routing rules

16+

years building on Shopify Plus

Shero has built OMS connections through every major Shopify Order and Fulfilment API release

98%

client retention post-launch

Most Shero clients continue working with the team after launch on support, development, and marketing programs

0

manual routing decisions per order

A correctly configured OMS integration applies routing rules automatically so your team reviews exceptions, not every order

"I wanted to thank you all for a very successful launch. Our accounting and sales teams are thrilled to have this functionality working, and our customers are taking full advantage of these enhancements. We appreciate the partnership and look forward to more."

Bren Rafaelly, Head of Digital Transformation, Benchmade Knife Company

What a Shopify OMS integration actually covers

An OMS integration connects Shopify's order stream to the system that decides how each order is routed, split, and fulfilled: which warehouse ships it, whether it splits across locations, and what happens when stock is unavailable at the preferred location. Shero builds OMS integrations for brands where Shopify's native order management does not cover the routing logic required, including multi-location B2B fulfilment, channel-specific routing rules, and order split logic for large catalog operations.

• Shopify Orders API integration
• Multi-location order routing
• Order split and partial fulfillment
• B2B and DTC routing rules
• OMS to ERP and WMS bridging
• Custom OMS via API or iPaaS

Why complex order operations work with Shero on OMS integration

OMS integrations fail when the routing logic was not mapped before the integration was built. The edge cases, like partial stock, split shipments, and B2B purchase order rules, are where the problems surface.

01

Order routing logic mapped before any integration is built

Shero runs an order flow mapping session before writing any integration code. We document every routing scenario: single-location orders, multi-location splits, backorders, B2B purchase orders, and channel-specific routing differences. This session is what prevents routing failures that surface weeks after go-live.

02

B2B and DTC orders routed differently from the same Shopify store

Hybrid brands often need B2B wholesale orders and DTC retail orders to follow different routing, carrier, and fulfilment rules, even when they originate from the same Shopify store. Shero configures the OMS integration to apply the correct routing logic per order type without manual sorting by your operations team.

03

Split shipment logic for large catalog and multi-location operations

Orders containing products held at different warehouse locations require split shipment logic that allocates each line item to the correct fulfilment source and communicates partial shipments back to Shopify correctly. Shero builds this logic into the OMS integration so partial fulfilments and split shipments update the buyer and the order record accurately.

04

OMS as the bridge between Shopify, ERP, and WMS

In many operations, the OMS sits between Shopify, the ERP, and the WMS, translating orders into instructions each system can act on. Shero scopes the full integration stack in discovery so the OMS receives orders from Shopify, sends financial data to the ERP, and passes fulfilment instructions to the WMS without data loss between layers.

05

Real-time order status returned to Shopify for buyer visibility

Buyers expect accurate order status. When the OMS updates an order as picked, packed, or shipped, that status needs to reach Shopify and trigger the buyer notification automatically. Shero builds the return flow so order status and tracking data move from the OMS back to Shopify without manual updates.

06

Ongoing support for routing logic that evolves with your business

Order routing rules change as your business adds warehouses, new channels, or new buyer types. Shero provides ongoing OMS integration support so that when your routing logic changes, the integration reflects the change without a full rebuild. This is especially relevant for B2B clients whose account-level fulfilment rules change on contract renewal cycles.

Our Work

View All
Sports equipment for lacrosse and field hockey

STX

STX Sporting Goods is a leading global manufacturer of innovative sports equipment and apparel, catering to athletes and enthusiasts in lacrosse, field hockey, and other team sports. Renowned for its cutting-edge technology and premium products, STX sought to revamp its digital presence to align with its reputation for excellence.

STX
Provide solutions for industrial safety protection

Justrite

JustRite Safety Group is a leading manufacturer of workplace safety products with roots going back to 1906. The brand partnered with Shero to merge four separate Magento stores into a single multi-store megasite, allowing customers to shop across all brands with one shared cart.

Justrite
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on.

Painful Pleasures
Premium Chocolates

Sarris Candies

Sarris Candies is a beloved retailer known for its premium chocolates and sweet treats. Looking to modernize their digital storefront, the brand partnered with Shero to move from a legacy custom .NET system to a more scalable, mobile-friendly, and marketing-flexible.

Sarris Candies

Most OMS integrations scope to 6-12 weeks depending on routing logic complexity, number of fulfilment locations, and connections to ERP and WMS systems.

Scope my OMS integration

How Shero builds Shopify OMS integrations

01

Discovery: Order Flow and Routing Logic Mapping

We document every order type, routing scenario, fulfilment source, and exception case in your operation. B2B purchase orders, DTC retail orders, split shipments, backordered items, and channel-specific carrier rules are all mapped before any integration architecture is designed.

02

Architecture: Integration and Routing Design

We design the integration layer between Shopify, the OMS, and any connected ERP or WMS. Routing rules, stock allocation logic, split shipment handling, and the return flow for order status and tracking are all specified in the architecture before development begins.

03

Build: Integration Development and Configuration

We build the Shopify-to-OMS order feed and the OMS-to-Shopify status return, including routing rule execution, error logging, retry logic, and sync monitoring. Where the OMS also bridges to an ERP or WMS, those layers are built and tested in the same development cycle.

04

UAT: Order Routing Scenario Validation

We run every mapped order scenario through the full cycle: single-location order, multi-location split, backorder, B2B purchase order, and partial fulfilment. We verify that routing decisions, status updates, and tracking data all reach the correct systems before any live orders process through the integration.

05

Launch and Ongoing Support

Go-live includes monitoring for the first order cycles, a runbook for your ops team covering how to identify routing errors and manage exceptions, and a defined support arrangement for routing logic changes and platform updates. Shero stays involved as your order operation evolves.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business."

James McKenna

Senior Commerce & CX Manager / STX

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

GEN-Y Hitch

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish. Shero delivered a seamless Shopify migration."

Kendra Borkholder

Kendra Borkholder - Operations Support / GEN-Y Hitch

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

And you?

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