Shopify Support Services

Most Shopify stores accumulate technical debt between campaigns. Shero provides ongoing Shopify and Shopify Plus support across development, performance, and CRO, backed by 14+ years of platform depth and 99% client retention.

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Logo STX
Swag logo
Memphis Drum Shop Logo
Sarris Candies Logo
Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

98%

client retention post-launch

Most Shero clients continue working with the team after launch on support, development, and marketing programs

3

Support tiers, 10 to 50+ hrs/mo

Core, Plus, and Pro plans scoped to your store's complexity, from routine maintenance to dedicated Shopify Plus development and strategic consulting.

98%

Client retention rate

Clients stay because we prevent problems instead of reacting to them. Proactive monitoring and clear communication, not just a ticket queue.

14+

Years on Shopify platform

Shero has supported Shopify brands since before Shopify Plus existed, across every major platform version and API change. That depth means Shopify Plus development knowledge informs every support decision, not just the ticket in front of us.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence and optimized our B2B operations."

Joe Prebich, VP Marketing, Benchmade Knife Company

Shopify support that goes beyond keeping the lights on

A live Shopify store generates a constant stream of needs: app conflicts after an update, tracking scripts that break before a campaign, checkout friction that only shows up on mobile, and SEO visibility that quietly erodes when redirects go unmanaged.

  • Shopify
  • Shopify Plus
  • Liquid / Theme Dev
  • GA4 & Meta Pixel
  • Klaviyo
  • Shopify Flow & Scripts

Why brands stay with Shero for 3+ years

Most support relationships break down when the agency treats every request as a billable ticket. Shero operates as an embedded team. We carry context between cycles, flag issues before they escalate, and measure success by your store's performance, not our hours logged.

01

Transparent hours, no scope creep

Hour ranges are fixed in advance: Core 10 to 20 hrs/mo, Plus 20 to 40 hrs/mo, Pro 50+ hrs/mo. We do not bill over scope without prior approval and every cycle closes with a clear report of hours used and work completed.

02

Industry depth across 10+ Shopify verticals

We have supported brands in fashion, beauty, electronics, food, B2B wholesale, and sporting goods. STX's high-traffic launches, Swag Golf's custom release logic, and Memphis Drum Shop's complex variant structure all run on Shero support.

03

Ongoing CRO built into every support plan

Shero support retainers include access to the full team, not just developers. Conversion rate optimisation work runs alongside ongoing development support so the store improves month over month rather than just staying stable.

04

Developers, designers, and analysts on one team

Every Shero support client has access to developers, designers, SEO specialists, and paid media managers under one retainer. Analytics and reporting is included so performance decisions are based on accurate data, not estimates.

05

Critical issues resolved in 2 hours

Pro and custom plan clients receive a 2-hour response SLA on critical issues. We monitor your store around the clock and often catch checkout errors and app conflicts before you do.

06

Certified Shopify Plus Partner since launch

Shero is an official Shopify Plus Partner with 14+ years on the platform. We have navigated every major Shopify change, from checkout extensibility to Markets and Hydrogen, so your store does not pay for our learning curve.

Our Work

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Sports equipment for lacrosse and field hockey

STX

STX Sporting Goods is a leading global manufacturer of innovative sports equipment and apparel, catering to athletes and enthusiasts in lacrosse, field hockey, and other team sports. Renowned for its cutting-edge technology and premium products, STX sought to revamp its digital presence to align with its reputation for excellence.

STX
Premium milled golf putters & golf accessories

Swag Golf

Swag Golf is known for its limited-edition, bold golf gear and lifestyle products with a devoted following. Looking to align their online store with their unapologetic brand identity, the brand partnered with Shero to overhaul their Shopify theme, develop a dedicated evergreen product strategy, and drive stronger conversions.

Swag Golf
Drums and percussion instruments

Memphis Drum Shop

Memphis Drum Shop is a premier destination for drummers, offering a vast selection of drums, cymbals, and percussion instruments. Looking to reduce costs and modernize their platform, the brand partnered with Shero to migrate from Magento to Shopify with seamless ERP integration and custom browsing features.

Memphis Drum Shop
Premium Chocolates

Sarris Candies

Sarris Candies is a beloved retailer known for its premium chocolates and sweet treats. Looking to modernize their digital storefront, the brand partnered with Shero to move from a legacy custom .NET system to a more scalable, mobile-friendly, and marketing-flexible.

Sarris Candies

Most support issues compound before they get flagged.

A 30-minute review of your store's technical health, tracking setup, and current pain points gives you a clear picture of what needs attention and what does not.

Request a Support Review

How Shero's Shopify support engagement works

01

Day-to-day tasks handled without the back-and-forth

Product updates, content edits, banner swaps, discount codes, and navigation changes. We handle the operational work that keeps your store accurate and up to date so your team is not waiting on a developer for routine tasks.

02

Fast response when something breaks

When a bug surfaces, a theme update breaks a section, or a third-party app causes a conflict, we respond quickly and fix it. Our support plans include defined response times so you know what to expect before something goes wrong.

03

Proactive monitoring, not just reactive fixes

We monitor your store for performance issues, broken links, and app conflicts before they affect customers. Most support agencies wait for you to report problems. We catch them first.

04

Shopify and Shopify Plus expertise on call

As a Shopify Plus Partner, we support both standard Shopify and Plus stores. That includes checkout customization, B2B functionality, multi-store setups, and Shopify Functions, not just theme edits and product uploads.

05

One team that already knows your store

Support works better when the team already understands your store architecture, your integrations, and your business logic. Many Shero support clients built or migrated their store with us first. That context makes every ticket faster to resolve.

06

Support that connects to growth services

Maintenance is the foundation. Shero also offers CRO, SEO, paid media, and email marketing for clients who want to grow traffic and conversions after their store is stable. The same team handles both.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business."

James McKenna

Senior Commerce & CX Manager / STX

Memphis Drum Shop

"Working with the Shero team was professional, efficient, and inspiring. The Shero development team was extremely competent and provided solid solutions for our needs, as well as addressing any bugs or issues that arose during the process. Working with Shero exclusively through video technology was a new concept for our team that forced us to embrace modern methods of communication that will likely benefit our future relationships and business endeavors."

Shaun Carman

eCommerce Manager / Memphis Drum Shop

Strike 2

"We partnered with Shero for the SWAG site development. The dev was highly nuanced, specialized and complex. The Shero team went above and beyond. They were collaborative, organized and professional, consistently setting expectations clearly and usually exceeding them."

Matt Kaminsky

Co-founder & Managing Director / Strike 2

And you?

Let's build something great together.

Ready to scale your ecommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
New York • London • Helsinki • Tirana