WordPress Support Packages | WordPress Website Maintenance

Need a WordPress support package that covers updates, fixes and the small site changes you keep putting off? We handle monthly WordPress maintenance for you, including core and plugin updates, bug fixes, new pages, plugin installs and feature changes, with a dedicated team you talk to directly.

Book a Discovery Call Our Work

16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

Auto-updates

Security releases WordPress installs on its own

Since version 3.7, WordPress installs minor and security releases automatically. Plugins and major versions still need someone to update and test them, and that is most of the work in our support plans.

4 tiers

Bronze, Silver, Gold and Platinum support plans

Plans are designed for anything from small content sites to complex WooCommerce stores with ongoing development work.

New pages

Development work inside the same plan

Your plan can go to new pages, landing pages or plugin work as well as fixes. Bigger rebuilds are scoped as WordPress development.

6 or 12

Month contract terms

Support contracts are signed for 6 or 12 months.

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish."

Kendra Borkholder, Operations Support, GEN-Y Hitch

What Shero WordPress support covers

Our WordPress support packages give you a fixed monthly plan covering updates, monitoring, security, content changes, and development work, structured by the level of attention your site requires. Bronze suits smaller sites that need plugin and theme updates, and Platinum covers complex WordPress and WooCommerce operations that need ongoing custom development, integrations, and strategic consultation.

WordPress and plugin updates
Uptime and performance monitoring
Security checks and hardening
Content and design updates
Custom development and features
SEO, paid ads, CRO and email marketing when you want to grow traffic
Strategy and business consulting

Compared on	WordPress support agency	Your host's managed WordPress plan	A freelancer on retainer	An in-house developer
Plugin and core updates	Updates tested on staging before they go live	Core updates handled, plugins vary by host	Done when they get to it	Done between other tasks
A hacked site	We find the entry point, clean it and patch it	Malware scans, cleanup on some plans	Depends on their security experience	May not have handled one before
Complex custom sites	Georgia Ports Authority: multiple WordPress projects over three years	Server side only, theme code is yours	Good while they stay	Knows the history
Slow pages	We profile slow plugins and database queries	Caching and a CDN	Fixes the obvious causes	Has to find time to dig in
How you pay	A proposal, then support on a monthly retainer.	A monthly or yearly hosting fee	A monthly block of hours	Salary

WordPress support agency

Plugin and core updates Updates tested on staging before they go live

A hacked site We find the entry point, clean it and patch it

Complex custom sites Georgia Ports Authority: multiple WordPress projects over three years

Slow pages We profile slow plugins and database queries

How you pay A proposal, then support on a monthly retainer.

Compared with

Your host's managed WordPress plan

Plugin and core updates Core updates handled, plugins vary by host

A hacked site Malware scans, cleanup on some plans

Complex custom sites Server side only, theme code is yours

Slow pages Caching and a CDN

How you pay A monthly or yearly hosting fee

A freelancer on retainer

Plugin and core updates Done when they get to it

A hacked site Depends on their security experience

Complex custom sites Good while they stay

Slow pages Fixes the obvious causes

How you pay A monthly block of hours

An in-house developer

Plugin and core updates Done between other tasks

A hacked site May not have handled one before

Complex custom sites Knows the history

Slow pages Has to find time to dig in

How you pay Salary

01

Proactive updates before something fails

WordPress plugin and theme updates are security patches as much as feature additions. Shero applies updates proactively on a defined schedule, testing compatibility before deploying to production. Sites that are not updated regularly accumulate vulnerabilities that become incidents.

02

Performance monitoring alongside maintenance

WordPress performance degrades over time as plugins accumulate and content grows. Shero's support packages include proactive performance monitoring alongside reactive maintenance. Site speed audit methodology applies equally to WordPress, because the same Core Web Vitals and image optimization principles govern performance on both platforms.

03

Development work for the ongoing requests every site accumulates

Every WordPress site generates ongoing development requests: new pages, feature additions, plugin customizations, and integration updates. Shero's support packages include development work so these requests are handled by the same team that maintains the site, without separate project quotes for every task.

04

Security hardening as standard practice

WordPress security incidents are almost always preventable with correct configuration, plugin hygiene, and regular updates. Shero applies security hardening as part of the standard support engagement: file permission review, login protection, plugin audit, and security monitoring.

05

Staff training for teams that manage their own content

Shero WordPress support can include in-house staff training so that your team can manage day-to-day content updates confidently without creating technical debt. Training covers the content management workflows specific to your site.

06

Strategic consultation for sites that need more than maintenance

Some WordPress sites outgrow the platform and are better served by a migration. Shero gives honest advice on when Shopify is a better fit. Replatforming to Shopify is available for WordPress and WooCommerce brands that decide migration is the right next step.

Coffee

+41%conversion rate after Amazon Pay went live on their Magento 2 store

+10%revenue, same period

Coffee Bean DirectMagento

Industrial safety

4 to 1brand stores unified into one Magento multi-store with a shared cart

2.4.8Magento upgrade across the brand sites in about 7 weeks

JustriteMagento

Read the case study

Food manufacturing

Deacomwebsite and Goldbelly marketplace orders sent to the ERP automatically, with no hand entry

BigCommercestore moved from WooCommerce to BigCommerce

Vienna BeefBigCommerce

Read the case study

Towing Equipment

GEN-Y Hitch

GEN-Y Hitch, an American maker of heavy-duty towing hitches and accessories, had outgrown WooCommerce. Shero moved them to Shopify with one store for B2B and D2C buyers, a NetSuite ERP integration, and navigation organized by use case.

GEN-Y Hitch

Lacrosse and Hockey Gear

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX

Backup Camera Systems

Camera Source

Camera Source, a Wisconsin-based manufacturer of backup camera systems for automotive, agricultural, and commercial use, built a loyal D2C and B2B customer base over 15+ years. Outgrowing a self-hosted Magento setup, the brand partnered with Shero to migrate to Shopify, delivering a native B2B dealer portal, a custom Vehicle Fitment Search, and a faster, more flexible storefront for retail customers and dealers alike.

Camera Source

Hot Dogs and Sausages

Vienna Beef

Discover how Shero Commerce migrated Vienna Beef from WooCommerce to BigCommerce Enterprise, consolidating 3 Third-party sales channels into their ERP, reducing manual effort and errors, and delivering a custom datepicker for delivery scheduling. Vendor purchasing workflows that were previously manual are now 100% fully automated.

Vienna Beef

When moving to Shopify makes sense

We still support Magento, BigCommerce and WordPress stores. When the cost of staying gets too high, we plan the move with you.

Total cost
Hosting, extensions and developer hours compared with Shopify.
Security
Patches and upgrades kept current until you move.
Data
Product and customer data cleaned up now, so a later move takes less time.
Migration path
A plan for when and how to move, if it makes sense.

Need WordPress support? Tell us about your site.

Get a support assessment

01

Onboarding review
Once you are signed on, we check your WordPress version, theme, plugins, hosting and speed, and confirm the right support tier.
02

Clean up
Pending core, plugin and theme updates get applied and known issues fixed in the first month.
03

Scheduled updates
Updates go out on a set schedule after a compatibility check, with uptime monitoring in place.
04

Development work
Your monthly plan covers new pages, features, plugin changes and integrations, tracked so you see what was done.
05

Monthly report
Each month you get completed work, performance numbers and what we recommend next.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

01

What is included in each WordPress support tier?

The Bronze plan covers consulting, content and code updates, theme and plugin updates, and minor bug fixes. Silver adds uptime and performance monitoring and availability management. Gold adds version upgrades, backups, third-party integrations, and custom development. Platinum adds daily backups, daily security checks, database optimization, weekly reports, and business analyst reviews. All plans require a 6 or 12-month contract.

02

How does WordPress support differ from a one-off development project?

A one-off project has a defined scope and an end date. A support plan covers the ongoing work that every WordPress site generates after launch: plugin updates, content changes, security patches, performance maintenance, and development requests that do not justify a separate project engagement. Shero's support plans are designed to replace the cycle of small projects with a predictable monthly arrangement.

03

Do your support plans include WooCommerce support?

04

What is the contract term?

05

How quickly does Shero respond to issues on a support plan?

06

Can we start with a lower tier and move up as our needs grow?

Support plans are reviewed at contract renewal and can be adjusted. If your site's development requirements grow beyond what the current tier covers, Shero will recommend moving to a higher tier. For sites that are approaching the limits of WordPress itself, Shero will advise on migration to a dedicated eCommerce platform. For related services, see our WooCommerce development and WordPress website development pages.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Gardien Products

"Shero was truly a pleasure to work with! We trusted our team at Shero to be the experts in so many different aspects of e-commerce (shipping, taxes, customer service solutions, Shopify themes, etc) and they always were, without fail. Our weekly check-in meetings were efficiently run and extremely informative. Throughout the whole process, Shero stayed unwaveringly on target with our deadline and mindful of our budget. Our site turned out even better than we could’ve imagined, and we’re looking forward to seeing our customers’ reactions at upcoming trade shows!"

Caroline Mungenast

Branding Creative Manager / Gardien Products

Alto Music

"As a long-time client, we at Alto Music have always appreciated their technical expertise, but their recent migration of our site from Magento 2 to Shopify was exceptional. Shero preserved the essence of our beloved loyalty and rewards program, seamlessly integrating it into Shopify’s more efficient framework. The transition not only retained our unique features but also significantly simplified site management and reduced costs. We’re thrilled with the results and highly recommend Shero for any e-commerce needs."

Bobby Montemurro

VP Sales & Marketing / Alto Music

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

Memphis Drum Shop

"Working with the Shero team was professional, efficient, and inspiring. The Shero development team was extremely competent and provided solid solutions for our needs, as well as addressing any bugs or issues that arose during the process. Working with Shero exclusively through video technology was a new concept for our team that forced us to embrace modern methods of communication that will likely benefit our future relationships and business endeavors."

Shaun Carman

eCommerce Manager / Memphis Drum Shop

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email

[email protected]

Locations

New York • London • Helsinki • Tirana

WordPress Support Packages | WordPress Website Maintenance

What Shero WordPress support covers