Okendo Reviews and UGC Setup for Shopify

Okendo on Shopify collects reviews, photos and videos from buyers and shows them on product pages, in Google results and in Klaviyo emails. Shero sets up review request timing, photo and video incentives, star ratings and review schema on product and collection pages, Klaviyo syncing and imports of your existing reviews.

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Shopify Platinum Partner

16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

Review migration

STX product reviews carried over

When STX moved to Shopify, we carried its Yotpo product reviews across and added a review slider to the homepage. We bring existing reviews into Okendo the same way, with ratings and attributes matched.

Reviews moved

Memphis Drum Shop reviews moved to Shopify

Memphis Drum Shop's existing product reviews were moved from Magento to Shopify during its migration, so its product pages kept their reviews at launch.

BFCM

Order volume checked before the holiday peak

Okendo prices its plans by monthly order volume, so a big Black Friday month can push a store past its plan. We check order forecasts against the plan before November and adjust it with you ahead of time.

Klaviyo

Review and loyalty data in email segments

Okendo shares one customer profile across its Reviews, Loyalty, Quizzes and Referrals products. We connect it to Klaviyo so review ratings, quiz answers and loyalty points can be used in your email segments.

Working with Shero was professional, efficient, and inspiring.

Shaun Carman, eCommerce Manager, Memphis Drum Shop

What Okendo does and what correct setup requires

Okendo gives Shopify brands more useful review data than star ratings alone by turning post-purchase feedback into conversion-focused UGC. Shero configures Okendo around the catalog, customer experience, and retention stack so reviews support product confidence, search visibility, and repeat purchase.

  • Delivery-triggered review request automation
  • Smart Review Form setup for product-specific attributes
  • Review widget placement across key conversion pages
  • Google Shopping and Google Ads syndication verification
  • Klaviyo review event integration for post-purchase flows
  • Loyalty, Quiz, and Referral module setup for full Okendo implementations

Okendo setup for Shopify: your options compared

How Shero compares with installing it yourself, Okendo managed onboarding and switching to Judge.me.

Compared on Okendo setup partnerInstall it yourselfOkendo managed onboardingSwitch to Judge.me
Review attributes for your products Fit, size or skin type questions set per product typeDefault questionsSet up with your onboarding managerReview questions you set up yourself
Moving reviews and loyalty points Reviews and points balances checked after importYou import reviews and pointsOnboarding team moves themJudge.me support imports reviews free
UGC on product pages Customer photos placed where shoppers decide on mobileOkendo's stock photo widgetGuidance from your managerPhoto reviews widget
Speed on product pages Widget load checked on mobile product pagesYou test speed yourselfSpeed tips from your Okendo managerJudge.me widgets load light
How you pay Paid discovery, then an accurate estimate.Free, then paid plans by monthly ordersManaged onboarding on Power and upFree plan, or a paid plan
Okendo setup partner
Review attributes for your products Fit, size or skin type questions set per product type
Moving reviews and loyalty points Reviews and points balances checked after import
UGC on product pages Customer photos placed where shoppers decide on mobile
Speed on product pages Widget load checked on mobile product pages
How you pay Paid discovery, then an accurate estimate.

Compared with

Install it yourself

Review attributes for your products Default questions
Moving reviews and loyalty points You import reviews and points
UGC on product pages Okendo's stock photo widget
Speed on product pages You test speed yourself
How you pay Free, then paid plans by monthly orders

Okendo managed onboarding

Review attributes for your products Set up with your onboarding manager
Moving reviews and loyalty points Onboarding team moves them
UGC on product pages Guidance from your manager
Speed on product pages Speed tips from your Okendo manager
How you pay Managed onboarding on Power and up

Switch to Judge.me

Review attributes for your products Review questions you set up yourself
Moving reviews and loyalty points Judge.me support imports reviews free
UGC on product pages Photo reviews widget
Speed on product pages Judge.me widgets load light
How you pay Free plan, or a paid plan

Why brands work with Shero on Okendo setup

Shero connects review strategy to product page UX, merchandising, retention, and conversion goals, and makes sure Okendo is implemented to support those outcomes.

01

Smart Review Form attributes configured for the catalog

Okendo's default Smart Review Form collects a star rating and a comment. The conversion impact comes from attribute ratings specific to the product type: sizing accuracy for apparel, scent strength for candles, skin type match for skincare. Shero configures the attribute set for each product type in the catalog so reviews answer the questions buyers actually have.

02

Request timing connected to delivery

Okendo's default sends review requests at a fixed interval after fulfillment. For standard shipping, that often means the request arrives before the product does. Shero connects request timing to AfterShip or ShipStation delivery events so requests fire after confirmed delivery, which improves response rates and review quality.

03

Google Shopping syndication verified in Search Console before handover

Okendo is an official Google Reviews partner, which means product reviews feed directly into Google Shopping star ratings and Google Ads. Shero verifies that structured data is implemented correctly in Google Search Console before handover, so star ratings are confirmed as appearing.

04

Klaviyo flows around review outcomes

Okendo passes review events to Klaviyo: review submitted, attribute feedback collected, and reward issued. A five-star review triggers a loyalty or referral nudge. A three-star review triggers a support outreach. Shero maps these flows as part of the Okendo setup so review data drives retention actions. This connects to the broader CRO and retention work Shero does for Shopify brands.

05

Order-volume pricing monitored to prevent BFCM billing surprises

Okendo charges by order volume, and review count does not affect the price. A strong BFCM can exhaust the month's credit allocation and trigger overage charges or force a plan upgrade mid-month. Shero monitors credit usage ahead of high-volume periods and adjusts plan tier before overages accumulate.

06

Bazaarvoice syndication for brands selling through retail partners

Okendo syndicates reviews to retail sites via Bazaarvoice on higher-tier plans. For brands selling through retail partners alongside DTC, reviews collected on the Shopify store appear on retailer product pages. Shero configures syndication as part of the setup for brands where applicable.

Loyalty and reviews results

Numbers from client stores we have worked with.

View all case studies

Musical instruments

40%lower maintenance and operating costs after the move from Magento 2
Altobucksopen loyalty balances moved to Shopify on launch day
Alto MusicShopify
Read the case study

Entertainment

Custom appcredit based checkout rebuilt in a custom Shopify app
+40%faster page loads than legacy Magento
Regal CinemasShopify
Read the case study

Tattoo supplies

3 tiersretail, pro and wholesale pricing on one Shopify store
Bulk ordersbulk order form on product pages, with store credit and wish lists carried over from Magento
Painful PleasuresShopify
Read the case study

Our Work

View All
Golf Putters and Gear

Swag Golf

Swag Golf is known for its limited-edition, bold golf gear and lifestyle products with a devoted following. Looking to align their online store with their unapologetic brand identity, the brand partnered with Shero to overhaul their Shopify theme, develop a dedicated evergreen product strategy, and drive stronger conversions. The redesign led to a +28% increase in mobile conversion rate and tripled load speed.

Swag Golf
Canned Wine

Archer Roose

Archer Roose is a wine company known for producing high-quality, sustainably sourced wines in eco-friendly formats like cans and kegs. Their commitment to small, organic, and biodynamic vineyards has helped them stand out in a competitive market. They saw an increase of +18% in email marketing ROAS and 35% improvement in mobile browsing session duration.

Archer Roose
Premium Knives

Benchmade

For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to expand online amid rising outdoor consumer demand. Since then, they have seen: +100% revenue growth, +68% transaction growth after relaunch, and a +20% increase in average order value.

Benchmade
Tattoo and Piercing Supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures

Set up right the first time

App problems usually come from a rushed install: missing data, theme conflicts and scripts that slow the store. We set it up, connect the data and check the speed.

  • Data connected

    Customer, order and product data synced both ways with Shopify.

  • Theme ready

    Widgets and blocks placed in your theme without breaking the layout.

  • Speed checked

    Scripts reviewed so the app does not drag down Core Web Vitals.

  • Hand off

    Your team trained on the settings that matter.

Setting up Okendo on Shopify? Let's talk.

Book a Setup Call

Process

How an Okendo setup works

We set up Okendo so reviews collect useful details like fit and quality and show them where shoppers decide.

  1. 01

    Discovery and stack review

    We review product types, your current review app and delivery tracking, then agree scope and acceptance criteria before planning attributes and widgets.

  2. 02

    Review attributes

    We set up attribute questions per product type, like sizing or scent strength, in the review form.

  3. 03

    Requests and import

    We set review request timing per product type and import existing reviews with matching attributes from your current platform.

  4. 04

    Widgets, Google and UAT

    We place widgets on product and collection pages and connect the Google Shopping review feed, then you check everything in UAT and sign off.

  5. 05

    Klaviyo flows

    We connect Okendo to Klaviyo for review blocks in emails, then update attributes as the catalog grows.

Who works on your account

Meet the Team

Related services

Shopify app setups by need

Pick the app category you need help with.

Reviews and loyalty

Reviews, points and referrals.

Subscriptions and returns

Recurring orders and easier returns.

Search and merchandising

Search, recommendations and upsells.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Cloré Beauty Supply

"Working with Shero Commerce on our Shopify project was an absolute pleasure. Their team demonstrated exceptional expertise and professionalism throughout the entire process. They seamlessly transformed our vision into a stunning and user-friendly online store. Since the launch, our website has been stable, and we couldn’t be happier with the results. We highly recommend Shero Commerce for any Shopify project!"

Clemens Kim

COO / Cloré Beauty Supply

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

Swag Golf

"We partnered with Shero for the SWAG site development. The dev was highly nuanced, specialized and complex. The Shero team went above and beyond. They were collaborative, organized and professional, consistently setting expectations clearly and usually exceeding them."

Matt Kaminsky

Co-founder & Managing Director / Swag Golf

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

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