Shero Commerce CEO and Co-founder Beth Shero wraps up the year with Quinton Maldo, COO of ShipperHQ, and Jonathan Rogers, VP of North American Partnerships at Patchworks, for a practical look at what agentic commerce actually means for brands heading into 2026.
The conversation delivers three concrete lessons. First, clean and connected data is non-negotiable: Patchworks explains how fragmented systems produce the bad decisions that AI agents will amplify, and why being a founding member of the Commerce Operations Foundation positions them at the infrastructure layer of agentic shopping. Second, transparency builds trust: ShipperHQ makes the case that when AI agents compare products on a shopper's behalf, delivery dates, shipping costs, and compliance rules become the deciding factors, not banner design.
Third, reliability enables scale: both guests urge brands to stress-test their tech partners, review which tools in their stack are shipping updates actively, and think beyond Black Friday as a single event.
The episode closes with a teaser for a joint Q1 webinar going deeper on how ShipperHQ and Patchworks work together within a Shopify stack.